Return & Exchange Policy
Last Updated: October 2024
We want you to be completely satisfied with your STYLONI purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.
Return Process
Request Return
Log into your account and submit a return request within 14 days.
Ship Item
Pack the items securely and ship them back using our provided courier service.
Get Refund
Receive your refund or exchange within 5-7 business days of us receiving the item.
Eligibility
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Custom-tailored or altered items cannot be returned or exchanged.
- Underwear, socks, and grooming products are non-returnable for hygiene reasons.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@styloni.pk with photos of the issue. We will arrange for a replacement or full refund at our expense.